At AbrarOnline, we are committed to ensuring that your food trailers, dump trailers, and utility trailers are delivered to you in a timely and secure manner. This Shipping Policy outlines important information regarding shipping methods, costs, delivery times, and other related details for purchases made through our website
By placing an order with AbrarOnline, you agree to the terms outlined in this Shipping Policy.
Shipping Locations
AbrarOnline currently ships trailers within the continental United States. We do not ship to Alaska, Hawaii, or internationally at this time. Unfortunately, we are unable to ship to P.O. boxes, military APO/FPO addresses, or freight forwarders.
If you are located outside the continental United States and are interested in purchasing a trailer, please contact our support team to explore possible alternatives.
Shipping Methods
Due to the size and nature of our products, trailers are shipped using specialized freight carriers that ensure safe and reliable transportation. Depending on your location and the type of trailer purchased, shipping may include:
- Curbside Delivery: The trailer will be delivered to the nearest curb or driveway.
- Liftgate Service: For larger trailers, a liftgate truck may be used to lower the trailer to the ground for easier unloading.
For food trailers, dump trailers, and utility trailers, you may also request White Glove Delivery Service at an additional cost, which includes unpacking, inspection, and setup at your specified location. Contact our support team for more details on this service.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of the trailer being purchased. The shipping fee will be displayed during checkout once the delivery address is provided. Some trailers may qualify for free shipping promotions, which will be clearly marked on the product page when applicable.
If you have any questions about shipping costs or would like a custom shipping quote for your order, please contact our support team at [email protected] or call +1 (763) 329-8354.
Shipping Times
Shipping times may vary depending on the trailer model and destination. Most orders are processed and shipped within 1-3 business days after payment confirmation. Estimated delivery times typically range from 6-9 business days from the shipment date, depending on your location.
Please note: Shipping times are estimates and may be impacted by unforeseen circumstances, including carrier delays, weather conditions, and other external factors. AbrarOnline is not responsible for shipping delays caused by factors outside our control.
Delivery and Inspection
We strongly recommend that you or an authorized representative be present during delivery to inspect the trailer. Upon delivery, please inspect the trailer for any visible damage, such as dents, scratches, or missing parts.
If you notice any damage or issues with your trailer upon delivery:
- Note the damage on the delivery receipt.
- Take photos of the damage.
- Contact AbrarOnline immediately at info@abraronline.com to report the issue.
We will work quickly to resolve any problems, whether through replacement, repairs, or other necessary actions. Failure to report damage within 48 hours of delivery may affect the resolution process.
Failed Delivery Attempts
If no one is available to receive the trailer at the time of delivery, the shipping carrier may attempt redelivery. Redelivery fees may apply, and any additional costs will be the responsibility of the customer. To avoid these fees, please ensure someone is available at the delivery location on the scheduled date.
For trailers requiring specialized delivery, such as food trailers, you may also need to coordinate with the delivery driver in advance to ensure the delivery goes smoothly.
Shipping Restrictions
Due to the size and weight of our products, there may be certain restrictions or limitations depending on the delivery location, including rural or remote areas. If your address falls within a restricted or difficult-to-reach location, please contact us before placing your order to determine whether special arrangements can be made.
AbrarOnline is not responsible for delivery issues or delays due to incomplete or inaccurate address information. Please ensure that all shipping details provided during checkout are correct and up to date.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. This tracking number will allow you to follow your trailer’s progress and estimated delivery date. You can track your shipment through the carrier’s website or by contacting our support team if you have any questions or concerns.
Lost or Missing Shipments
If your order is marked as delivered but you have not received it, please:
- Check with neighbors or anyone at your delivery address who may have received the trailer on your behalf.
- Contact the shipping carrier with your tracking number for further details on the delivery status.
If you are still unable to locate your trailer after following these steps, please contact AbrarOnline customer service immediately. We will investigate the situation and assist in resolving any delivery issues.
International Shipping
At this time, AbrarOnline does not offer international shipping. We ship only within the continental United States. If you are located outside of this area and are interested in purchasing a trailer, please contact us to discuss potential shipping options or third-party logistics.